INTRODUCTION
North
York Rehabilitation Centre Inc. provides various treatments including
chiropractic, physiotherapy, massage therapy and active rehabilitation.
Our centre conducts independent medical evaluations for the insurance
and legal sectors and also for government agencies and employers.
We have specialization in catastrophic determination, orthopaedic,
psychiatric, chiropractic, medical, attendant care, psychological/psychiatric,
pediatric and geriatric populations.
ACCOUNTABILITY
North York Rehabilitation Centre will be responsible for all
personal information under our control. We have a Chief Privacy
Officer to ensure our centre's compliance with PIPEDA and our
own Privacy Policy.
Should we use third parties to process personal information,
we will ensure that such transferring of personal information
is afforded a comparable level of protection to that which we
maintain or exceed industry standard.
IDENTIFY PURPOSES
North York Rehabilitation Centre will identify the purpose for
which we collect personal information on or before the time of
collection. All referrals received from our clients will be reviewed
to ensure that their requests for information are compliant with
PIPEDA.
Confidential information and medical records may be collected
in order to ensure proper treatment is rendered and to ensure
that assessors have the necessary information to conduct appropriate
assessments.
CONSENT
North York Rehabilitation Centre will obtain the appropriate
consent from individuals for the collection, use or disclosure
of personal information, except where the law provides an exception.
Expressed consent is specific authorization given by the individual
to North York Rehabilitation Centre, either in writing or verbally.
Implied consent is when North York Rehabilitation Centre has not
received specific consent, but the circumstances allow us to collect,
use, or disclose personal information.
When possible, we may obtain expressed consent for the collection,
use, disclosure of personal information, or when we determine
that consent has been implied by the circumstances.
Personal information will only be collected, used and disclosed
by without consent in accordance with Section 7 of the Personal
Information Protection and Electronics Documents Act, S.C. 2000,
c.5 (PIPEDA).
LIMITING COLLECTION
Any personal information collected will be limited to that which
is necessary for the purposes as stated in 'Identify Purposes'.
We will only collect personal information for specific, legitimate
purposes, and will only collect information by fair and lawful
means and not by misleading or deceiving individuals about the
purpose for which the information is being collected.
Our policies and procedures relating to the limitations on collection
of personal information will be regularly communicated to our
staff who deal with collection, use and disclosure of personal
information.
LIMITING USE, DISCLOSURE, & RETENTION
Personal information will only be used or disclosed for the purposes
for which it is collected, except with the consent of the individual
or as permitted by law. We will only retain personal information
as long as necessary for the fulfillment of those purposes or
as required by regulatory bodies. Personal information that is
no longer required to fulfill identified purposes will be destroyed,
erased, or made anonymous.
Please note that there may be situations where we use, disclose
or retain personal information for legitimate purposes not identified
to the individual to which the information pertains including
those situations referred to in "Consent'.
ACCURACY
Any personal information we collect will be as accurate, complete
and up-to-date as necessary for its intended purposes. We will
further attempt to ensure that any personal information is only
in relation to the purpose for which it was collected.
If a significant error or omission is identified, we will correct
or amend the information as necessary. Where possible, we will
send such corrected or amended information to third parties who
have had access to the information in question.
SAFEGUARDS
North York Rehabilitation Centre will safeguard all personal
information under our control in a manner that is appropriate
to the sensitivity of the information. We will take all the physical
security measures necessary including properly locking our facilities
and/or locking all personal information in secure filing areas,
and securing all electronic storage devices.
All North York Rehabilitation Centre personnel are properly trained
in the policies that pertain to these safeguards. No unauthorized
access to our offices, including secure areas within our offices,
is permitted.
No sensitive personal information, pertaining to personal information
will be electronically transferred to our clients unless the electronic
files have been protected before being transferred. Distribution
of personal information will be on a need-to-know basis.
We will take the necessary precautions in the disposal or destruction
of personal information, both hard copy and electronic, to prevent
unauthorized parties from gaining access to such information.
OPENNESS
We will make available to all individual requests, specific information
about our policies and procedures relating to the management of
the personal information that is under our control.
In addition, we will make available to the public easily understandable
information about our company's privacy policy.
INDIVIDUAL ACCESS
An individual, upon request, will be informed of the existence,
use and disclosure of their personal information in our possession,
and may be given access to their information. The individual may
be permitted to challenge the accuracy and the completeness of
that information and correct or amend information found to be
deficient. Where appropriate, amended information will be sent
to any third parties having access to the information.
- There are lawful exceptions that will prevent the individual
from gaining access, which include, but are not limited to the
following:
" The information was collected without consent for the
purposes related to an investigation of a breach or an agreement
or contravention of a law or other lawful exemption.
- " The information is protected by the Solicitor/Client
privilege.
- " Someone's life or security might be compromised.
- " It was collected without the individual's knowledge
or consent to ensure its availability and accuracy, and the
collection was required to investigate a breach of an agreement
or contravention of a federal or provincial law (the Privacy
Commissioner must be notified).
- " The information was generated during the course of
a formal dispute resolution process.
CHALLENGING COMPLIANCE
According to PIPEDA, "An individual shall be able to address
a challenge concerning compliance with the principles to the designated
individual or individuals accountable for the organization's compliance."
Should any individual wish to challenge our compliance of the
Personal Information Protection and Electronic Documents Act (PIPEDA),
they may contact the Chief Privacy Officer identified below.
We will investigate all requests and complaints and take appropriate
measures to correct information handing processes and provide
a response within a reasonable time period.
Janet Seymour
Chief Privacy Officer
North York Rehabilitation Centre Inc.
2040 Sheppard Ave. E., Ste. 202
Willowdale, Ontario M2J 5B3
PH.: 416-497-4477
Fax: 416-497-4662
The Privacy Commissioner of Canada
112 Kent St.
Ottawa, Ontario K1A 1H3
Phone: 1-613-995-8210
Toll-free: 1-800-282-1376
Fax: 1-613-947-6850
Website: www.priv.comm.gc.ca
E-mail: info@privcom.gc.ca |
