Community and Customer Rights

Community

NYRC supports charitable organizations and events that positively influence our local communities:

  • The ALS Association (Amyotrophic Lateral Sclerosis)
  • Canadian Blood Services
  • The Canadian Cancer Society
  • Canadian Diabetes Association
  • Candlelighters - Childhood Cancer Charity
  • Heart and Stroke Foundation
  • Huntington’s Disease
  • Jennifer Ashleigh Children's Charity (JACC)
  • Mood Disorders Association of Ontario
  • Rouge Valley Health System (Centenary Site)
  • St. Vincent de Paul Association
  • Starlight Foundation
  • Women in Insurance Cancer Crusade (WICC)
  • Canadian Diabetes Association

Customer Rights

NYRC focuses on the needs of the person being served.

All persons served have the right to:

  • Be accommodated fairly and respectfully
  • Privacy and confidentiality of information
  • Freedom from abuse, financial or other exploitation, retaliation, humiliation and neglect
  • A clear and supported complaint process
  • Refuse services from NYRC with the provision of consequences
  • Receive services in a manner that is non-coercive
  • Receive services in a manner that allows for self-determination
  • Have legal guardians or authorized substitute decision makers participate in decision making